Refund Policy

Last updated: 24 October 2026

Hustle MM songs are paid for once per tape (see the Terms for current prices). This page explains when you can get your money back. It sits alongside our Terms and does not affect your statutory rights.

Your 14-day cancellation right

Online purchases normally come with a 14-day right to cancel. Our songs are digital content. Before you pay, you tick a box to ask for your full song and downloads straight away, and you acknowledge that once you have access you lose your 14-day right to cancel. Once your access starts, the right to cancel no longer applies. You can always listen to the free preview first, so you know what you are getting.

When we will refund you

• Your song fails to generate and we cannot deliver it after a reasonable retry, or
• the song is materially defective, for example the audio is missing, corrupt or cuts out, or it is clearly not the song you ordered (such as the wrong name because of our error), or
• you were charged more than once for the same tape.

We will usually first offer to regenerate the song. If that does not fix the problem, or you prefer, we will refund what you paid in full to the original payment method.

When we will not refund

• You simply changed your mind after generation began.
• The song is as ordered but the AI’s style, humour or voice is not to your taste. The free preview is there to help you judge this.
• The song matches what you typed, and the details you provided were wrong or incomplete.

None of this limits your rights under the Consumer Rights Act 2015 if digital content is faulty.

How to ask for a refund

Email admin@pollinatedgroup.com with the email address you used and, if you have it, your tape link or Stripe receipt. We aim to reply within 3 working days. Approved refunds are issued through Stripe and usually reach your account within 5–10 working days, depending on your bank.